What is personal data?
The term "personal data" refers to information of natural persons, such as name, postal address, e-mail address, contact phone number, etc., which identify or can identify you, hereinafter "Personal Data" or "Data".
What is Personal Data Processing?
Any act or series of acts performed with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval , information retrieval, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.
Is it mandatory to provide your Data?
Providing the Data to the Company may be necessary to achieve the purposes specified in this Privacy Policy or may be optional.
If you refuse to provide the information marked as mandatory on the Websites, it will be impossible to achieve the main purpose of collecting the specific Data and it may, for example, make it impossible for the Company to fulfill the sales contract or provide the other services that are available on the Websites.
The provision of additional Data to the Company, beyond those marked as mandatory, is optional and does not have consequences regarding the main purposes of data collection, but its provision serves to optimize the quality of the services provided.
What data we collect
We take care to collect only your absolutely necessary Data, which is appropriate and clear for the intended purpose. This Data includes the following:
a) Data during order completion of the user, such as first name, last name, email address, phone number, etc.
b) Information collected from the use of cookies in your browser.
How we use your Data
a) Product orders: The Company processes your Data in order to fulfill its contractual relationship, process the product order, provide customer service, comply with legal obligations, counter, raise or exercise legal claims. If we do not collect your Data at checkout, from our online store, we will not be able to process your order and comply with our legal obligations. Your Data may need to be passed on to third parties for the supply or delivery of the product or service you have ordered.
b) Creation of a User Account: The Company processes your Data in order to provide you with account functions and to facilitate the purchase of products and/or services.
c) Communication: The Company uses your Data to respond to your requests/queries, refund requests and/or complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way.
We will need to share your Data with a third party that provides a service (such as courier delivery). Without you sharing your personal data, we would not be able to fulfill your request.
d) Sending newsletter/offers: With your consent or based on the legitimate interest of the Company (where provided by law). Upon completion of your order, we will use your personal data to inform you via e-mail about relevant products and services, including personalized/personalized offers, discounts, etc.
For what purpose do we process your Data?
We collect your Data for the purposes of the products and/or services provided by our Company and in particular for:
a) managing the sale of our products/or services, e.g. communicating and informing you about the availability of products and the progress of your order, the execution of your order, the shipment of products, making returns.
b) serving you based on the applicable government measures
c) compliance with the obligations imposed by the current legislation, e.g. tax legislation, e-commerce directive.
d) checking, improving and adapting to your preferences and choices regarding our products and/or services,
f) the satisfaction survey of our customers, the promotion of our products and/or services, the sending of newsletters about our products and/or services.
Is Your Data Safe?
We are committed to safeguarding your Personal Data. Recognizing the importance of the security of Pro